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Sunbet FAQ — all your questions answered

Get clear answers on registration, login, betting, deposits, withdrawals, and bonuses — all in one place. Check here before reaching out to support.

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Registration & Account

All your questions answered on how to register, verify your account, change your password, and update your profile.

Deposits & Withdrawals

Learn about deposit and withdrawal methods, limits, and processing times for Mobile Pay, Nagad, Rocket, and bank transfers.

Bonuses & Promotions

Find out how to claim and use the welcome bonus, cashback, free bets, and VIP offers.

Betting Rules

Questions and answers on betting rules, understanding odds, single and multiple bets, live betting, and cashout.

Mobile App

Learn about downloading the Android and iOS apps, installation issues, updates, and app-exclusive features.

Security & Privacy

Detailed answers on account security, 2FA, suspicious activity, and the privacy of your personal information.

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Registration & Account

Registration page Enter your name, mobile number, email, and password. Once OTP verification is complete, your account will be activated. The whole process takes just 2–3 minutes.

Only one account per person is allowed. Creating multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any balances.

You must be 18 years of age or older to register on Sunbet. Proof of age will be required during KYC verification.

Login page Click the "Forgot password?" link. A reset link will be sent to your registered email or mobile number. If you still have trouble, contact us at support@sunbet.cash.

KYC is not required to make deposits or place bets, but it is mandatory before you can make a withdrawal. Verification can be completed using your National ID or passport.

Yes, you can temporarily or permanently close your account at any time. Responsible Gaming You'll find the self-exclusion option on the page, or you can request it through support.
Deposits & Withdrawals

Sunbet accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Mobile banking options are the fastest — your balance is usually updated within 5 minutes.

The minimum deposit is ৳500. This may vary slightly depending on the payment method. Visit the payment page for details.

Withdrawals to mobile banking (Mobile Pay/Nagad/Rocket) are typically processed within 1–3 business hours. Bank transfers may take 1–3 business days. Withdrawals may be held if your KYC verification is incomplete.

Sunbet does not charge any fees on deposits. However, your mobile banking provider may apply a send money charge. Please check with your mobile banking provider for details.

First, wait 30 minutes. If it still hasn't arrived, email support@sunbet.cash with your transaction ID and a screenshot. Most issues are resolved within 2–4 hours.

Standard accounts have a set daily withdrawal limit. VIP members enjoy higher limits. For more details, visit the VIP page or contact our support team.
Bonuses & Promotions

Your welcome bonus is automatically credited on your first deposit after registration. If you have a promo code, enter it during registration to make sure it applies. Full terms are available on the Promotions page.

Most bonuses come with a specific rollover requirement, meaning the bonus amount must be wagered a set number of times before withdrawal. The exact terms for each bonus are outlined in the offer details.

Cashback is calculated based on your net losses over the week or month. It is typically credited to your account every Monday for the previous week. The cashback rate depends on your VIP tier.

Free bets can generally be used on matches with a specified minimum odds requirement. If your free bet wins, only the profit is withdrawable — the original stake is not returned. Free bets have a limited validity period.
Betting Rules

Live Betting lets you place wagers on matches as they happen, in real time. You can make decisions based on the live score, match situation, and momentum. on the Betting page Watch live matches.

An accumulator combines selections from multiple matches into a single bet. All selections must be correct to win — if even one loses, the entire bet is lost. The risk is higher, but so is the potential reward.

If a match is cancelled or abandoned, the full stake is refunded in most cases. For accumulator bets, the cancelled selection is removed and the remaining selections stand. Learn more in the Terms & Conditions here.

The minimum bet starts at ৳50. Maximum bet limits vary by event and market. High roller members can place bets at higher limits — for more details, High Roller page here.

Yes, cashout is available on selected matches and markets. You can partially or fully cash out your bet before the match ends, based on the current odds. The cashout option will appear on your active betting slip.
Mobile App

Android APK direct download Download page Download it from there. iOS users can install it from the App Store. Always download from the official site — avoid third-party sources.

Go to your phone's Settings → Security/Privacy → enable "Unknown sources" or "Install unknown apps", then try installing the APK again. On Android 8 and above, you may need to grant permission through a specific browser or file manager.

Yes, the mobile app offers everything available on the website — Live Betting, deposits, withdrawals, bonuses, and the VIP dashboard. It also adds push notifications and biometric login as extra conveniences.
Security & Privacy

Yes, Sunbet uses 256-bit SSL encryption. Your personal information, financial data, and betting history are kept completely confidential. We never share your data with third parties. For more details, in the Privacy Policy here.

After logging in, go to Account Settings and find the 2FA option under the "Security" section. You can activate it by verifying a one-time OTP sent to your mobile number. Keeping 2FA enabled significantly improves your account security.

Change your password immediately and log out of all active sessions. Then email support@sunbet.cash with the full details. Our security team will act promptly.

No, Sunbet will never ask for your password, OTP, or banking details via phone call, email, or social media. If you receive any such message or call, it's phishing — report it to our support team immediately.
💬 Still have questions? If you can't find your answer on this page, go ahead and support@sunbet.cash. Our support team is available 24/7 to assist you in Bengali.
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